Archive for customer service

Random Acts of Customer Service Kindness

29 Nov 2010

5 Comments  customer service, Facebook, marketing, social media, Twitter

When was the last time your company’s customer service department made  a “random act of kindnesss?” Well, for Constant Contact, it was just the other day, and I was the recipient of their generosity.  Here’s what happened…

On Tuesday evening, I got a direct message (a private message) on Twitter from Constant Contact saying:

“Could you DM me a good number to reach you at? I’d like to give you a call about your account. :) – Marisa”

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“I’m the nice one”, my UPS guy said

01 Nov 2009

6 Comments  customer service

Did you ever think your UPS guy* would make an impression on you? I didn’t.  Until I starting getting packages delivered from Michael at UPS (I actually don’t know his name.  Shame on me.  I will ask next time**).  You see, I live on the 3rd floor of my condo building, in addition to the two flights of stairs outside the building.  When Micheal buzzes me with a delivery, here’s how it goes:

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