Comments on: Music, Burritos and the Impact of a Tweet http://www.rachel-levy.com/music-and-the-impact-of-a-tweet/ How I'm using social networking tools like Twitter with my clients in and outside of Boston Wed, 28 Jul 2010 20:15:12 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Doubledown Tandino http://www.rachel-levy.com/music-and-the-impact-of-a-tweet/comment-page-1/#comment-5139 Doubledown Tandino Sat, 24 Oct 2009 23:48:15 +0000 http://www.rachel-levy.com/?p=1635#comment-5139 Yep. It's customer service. It's great when a company has customer service. Yep. It's customer service. It's great when a company has customer service.

]]> By: Doubledown Tandino http://www.rachel-levy.com/music-and-the-impact-of-a-tweet/comment-page-1/#comment-5050 Doubledown Tandino Sat, 24 Oct 2009 17:48:15 +0000 http://www.rachel-levy.com/?p=1635#comment-5050 Yep. It's customer service. It's great when a company has customer service. Yep. It's customer service. It's great when a company has customer service.

]]> By: Rachel Levy http://www.rachel-levy.com/music-and-the-impact-of-a-tweet/comment-page-1/#comment-5049 Rachel Levy Wed, 21 Oct 2009 20:05:27 +0000 http://www.rachel-levy.com/?p=1635#comment-5049 Good question. I think that speaks to "responding to customers" doesn't<br>necessarily mean doing what they want. It may mean politely saying it can't<br>be done. But, the key is to be responsive and respectful. Good question. I think that speaks to “responding to customers” doesn't
necessarily mean doing what they want. It may mean politely saying it can't
be done. But, the key is to be responsive and respectful.

]]> By: mikehollywood http://www.rachel-levy.com/music-and-the-impact-of-a-tweet/comment-page-1/#comment-5048 mikehollywood Wed, 21 Oct 2009 19:36:11 +0000 http://www.rachel-levy.com/?p=1635#comment-5048 Great post here Rachel... I follow you both and saw this unfold, and my jaw was on the floor... it's fun to think into the future though - what does @boloco (or any other company) do in the future when even more customer voices are being heard? Will there be a time when one person says "the music's too loud in @boloco!" and another says "my favorite song just came on in @boloco, I wish they'd turn it up!" Does the responsiveness they have displayed set a dangerous precedent? Nice they could accommodate you though! Great post here Rachel… I follow you both and saw this unfold, and my jaw was on the floor… it's fun to think into the future though – what does @boloco (or any other company) do in the future when even more customer voices are being heard? Will there be a time when one person says “the music's too loud in @boloco!” and another says “my favorite song just came on in @boloco, I wish they'd turn it up!” Does the responsiveness they have displayed set a dangerous precedent? Nice they could accommodate you though!

]]> By: Francie Garber Pepper http://www.rachel-levy.com/music-and-the-impact-of-a-tweet/comment-page-1/#comment-5047 Francie Garber Pepper Wed, 21 Oct 2009 16:22:46 +0000 http://www.rachel-levy.com/?p=1635#comment-5047 Interesting! Interesting!

]]> By: Rachel Levy http://www.rachel-levy.com/music-and-the-impact-of-a-tweet/comment-page-1/#comment-5045 Rachel Levy Wed, 21 Oct 2009 14:14:22 +0000 http://www.rachel-levy.com/?p=1635#comment-5045 Thanks for the comment Walter! Makes me think, maybe I should change the<br>title to include "burrito"! And, yes, it would be great if this were more<br>common! Thanks for the comment Walter! Makes me think, maybe I should change the
title to include “burrito”! And, yes, it would be great if this were more
common!

]]> By: Rachel Levy http://www.rachel-levy.com/music-and-the-impact-of-a-tweet/comment-page-1/#comment-5044 Rachel Levy Wed, 21 Oct 2009 14:08:51 +0000 http://www.rachel-levy.com/?p=1635#comment-5044 Given how I've seen their customer service so far, I do believe yes! Given how I've seen their customer service so far, I do believe yes!

]]> By: Ari Herzog http://www.rachel-levy.com/music-and-the-impact-of-a-tweet/comment-page-1/#comment-5042 Ari Herzog Wed, 21 Oct 2009 05:48:06 +0000 http://www.rachel-levy.com/?p=1635#comment-5042 Thanks for sharing this Twitter case study, which I've added to my delicious bookmarks. But, a question: If you hadn't tweeted it, but asked the manager/employee in person, would the answer have been the same and as prompt? @Boloco would likely say yes, but I wonder. Thanks for sharing this Twitter case study, which I've added to my delicious bookmarks. But, a question: If you hadn't tweeted it, but asked the manager/employee in person, would the answer have been the same and as prompt? @Boloco would likely say yes, but I wonder.

]]> By: Walter Elly http://www.rachel-levy.com/music-and-the-impact-of-a-tweet/comment-page-1/#comment-5041 Walter Elly Wed, 21 Oct 2009 05:37:53 +0000 http://www.rachel-levy.com/?p=1635#comment-5041 Great post! -- like you, I'm in awe of the synchronicity of what happened here! I'm imagining a future where this kind of thing is common place, where the bonds of communications failures and disconnects are shed for a new paradigm of interactivity and efficiency- it's customer service 2.0 in action.<br><br>Plus thanks to this whole event I now know what Boloco even is AND now hunger for burritos.. mm burritos. Great post! — like you, I'm in awe of the synchronicity of what happened here! I'm imagining a future where this kind of thing is common place, where the bonds of communications failures and disconnects are shed for a new paradigm of interactivity and efficiency- it's customer service 2.0 in action.

Plus thanks to this whole event I now know what Boloco even is AND now hunger for burritos.. mm burritos.

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