Comments on: Why I’m not a fan of the Stop & Shop handheld scanner http://www.rachel-levy.com/why-im-not-a-fan-of-the-stop-shop-handheld-scanner/ How I'm using social networking tools like Twitter with my clients in and outside of Boston Tue, 07 Sep 2010 13:32:00 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: rich http://www.rachel-levy.com/why-im-not-a-fan-of-the-stop-shop-handheld-scanner/comment-page-1/#comment-5144 rich Sat, 29 Aug 2009 19:22:15 +0000 http://www.rachel-levy.com/?p=309#comment-5144 I used the scanner at stop n shop at carl place NY last sunday and when I checked out at the automated register ,an error message said call an attendant.there was no attendant around .I went to a second register with the sanner in attempt to check out and the 3rd one .same error message and then finally an attendant showed up .and took my scanner out of my hand and walked away.she did not say anything.we waited and went to the coutesy counter where I found the women and asked what was going on.she said I was being audited and she said rudely that she already told me to standby.That was alie.we waited ten min and I told the girl to keep the groceries.I complained to cust service and they had the store manager call me .I told him thatsomething needed to be done and if not the manager in charge should be disaplined for having his employee talk that way to a customer and keep them waiting.he accused me of threating his job and hung up .I then called customer service and asked to complain about the manager .this scanner is just not worth it .I recieved a call from the district manager who left his name but refused too leave his phone number .the next day he called and again he left another message .this time he had to leave his cell # since he was not getting thru.I called him back and he did appoligize for his managers actions and pleaded not to call again . when you call customer service and complain he gets the hit about his store and it does not look good for him.I told him I was thinking of calling and complaining because yesterday he did not leave his cell number. he said he was afraid because he thought I could be an irrate cust and that was why .any way he will compensate for my time spent and write a letter of appology.all this was because of the hand held scanner. I used the scanner at stop n shop at carl place NY last sunday and when I checked out at the automated register ,an error message said call an attendant.there was no attendant around .I went to a second register with the sanner in attempt to check out and the 3rd one .same error message and then finally an attendant showed up .and took my scanner out of my hand and walked away.she did not say anything.we waited and went to the coutesy counter where I found the women and asked what was going on.she said I was being audited and she said rudely that she already told me to standby.That was alie.we waited ten min and I told the girl to keep the groceries.I complained to cust service and they had the store manager call me .I told him thatsomething needed to be done and if not the manager in charge should be disaplined for having his employee talk that way to a customer and keep them waiting.he accused me of threating his job and hung up .I then called customer service and asked to complain about the manager .this scanner is just not worth it .I recieved a call from the district manager who left his name but refused too leave his phone number .the next day he called and again he left another message .this time he had to leave his cell # since he was not getting thru.I called him back and he did appoligize for his managers actions and pleaded not to call again . when you call customer service and complain he gets the hit about his store and it does not look good for him.I told him I was thinking of calling and complaining because yesterday he did not leave his cell number. he said he was afraid because he thought I could be an irrate cust and that was why .any way he will compensate for my time spent and write a letter of appology.all this was because of the hand held scanner.

]]> By: rich http://www.rachel-levy.com/why-im-not-a-fan-of-the-stop-shop-handheld-scanner/comment-page-1/#comment-4993 rich Sat, 29 Aug 2009 13:22:15 +0000 http://www.rachel-levy.com/?p=309#comment-4993 I used the scanner at stop n shop at carl place NY last sunday and when I checked out at the automated register ,an error message said call an attendant.there was no attendant around .I went to a second register with the sanner in attempt to check out and the 3rd one .same error message and then finally an attendant showed up .and took my scanner out of my hand and walked away.she did not say anything.we waited and went to the coutesy counter where I found the women and asked what was going on.she said I was being audited and she said rudely that she already told me to standby.That was alie.we waited ten min and I told the girl to keep the groceries.I complained to cust service and they had the store manager call me .I told him thatsomething needed to be done and if not the manager in charge should be disaplined for having his employee talk that way to a customer and keep them waiting.he accused me of threating his job and hung up .I then called customer service and asked to complain about the manager .this scanner is just not worth it .I recieved a call from the district manager who left his name but refused too leave his phone number .the next day he called and again he left another message .this time he had to leave his cell # since he was not getting thru.I called him back and he did appoligize for his managers actions and pleaded not to call again . when you call customer service and complain he gets the hit about his store and it does not look good for him.I told him I was thinking of calling and complaining because yesterday he did not leave his cell number. he said he was afraid because he thought I could be an irrate cust and that was why .any way he will compensate for my time spent and write a letter of appology.all this was because of the hand held scanner. I used the scanner at stop n shop at carl place NY last sunday and when I checked out at the automated register ,an error message said call an attendant.there was no attendant around .I went to a second register with the sanner in attempt to check out and the 3rd one .same error message and then finally an attendant showed up .and took my scanner out of my hand and walked away.she did not say anything.we waited and went to the coutesy counter where I found the women and asked what was going on.she said I was being audited and she said rudely that she already told me to standby.That was alie.we waited ten min and I told the girl to keep the groceries.I complained to cust service and they had the store manager call me .I told him thatsomething needed to be done and if not the manager in charge should be disaplined for having his employee talk that way to a customer and keep them waiting.he accused me of threating his job and hung up .I then called customer service and asked to complain about the manager .this scanner is just not worth it .I recieved a call from the district manager who left his name but refused too leave his phone number .the next day he called and again he left another message .this time he had to leave his cell # since he was not getting thru.I called him back and he did appoligize for his managers actions and pleaded not to call again . when you call customer service and complain he gets the hit about his store and it does not look good for him.I told him I was thinking of calling and complaining because yesterday he did not leave his cell number. he said he was afraid because he thought I could be an irrate cust and that was why .any way he will compensate for my time spent and write a letter of appology.all this was because of the hand held scanner.

]]> By: Lori http://www.rachel-levy.com/why-im-not-a-fan-of-the-stop-shop-handheld-scanner/comment-page-1/#comment-4879 Lori Thu, 09 Jul 2009 18:01:43 +0000 http://www.rachel-levy.com/?p=309#comment-4879 I use the S & S scanner and I really like it. The first time or two it was definitely slower for me, as I got the hang of scanning and bagging as I went through the store. But by the 3rd visit I was accustomed to it and could quickly scan and bag while moving through the store. The two biggest benefits to me are: 1. it saves me time. When I am done shopping I can go through any checkout line (even express or self-checkout) no matter how much I have in my cart. since I am shopping for a family of 5, I it is rare I would get to go through the express checkout normally. 2. it saves me money. I can quickly price check items that don't have a shelf tag. Also on two visits I have seen on the scanner that items I was buying rang up at the wrong price. Stop & shop's policy is that if the price rings up incorrectly, you get one of the item free. I would not have caught these mistakes if I was going through the regular checkout process, so in my first 2 months of using the scanner, it has so far saved me $8 just because of catching these two errors. I use the S & S scanner and I really like it. The first time or two it was definitely slower for me, as I got the hang of scanning and bagging as I went through the store. But by the 3rd visit I was accustomed to it and could quickly scan and bag while moving through the store. The two biggest benefits to me are:

1. it saves me time. When I am done shopping I can go through any checkout line (even express or self-checkout) no matter how much I have in my cart. since I am shopping for a family of 5, I it is rare I would get to go through the express checkout normally.

2. it saves me money. I can quickly price check items that don’t have a shelf tag. Also on two visits I have seen on the scanner that items I was buying rang up at the wrong price. Stop & shop’s policy is that if the price rings up incorrectly, you get one of the item free. I would not have caught these mistakes if I was going through the regular checkout process, so in my first 2 months of using the scanner, it has so far saved me $8 just because of catching these two errors.

]]> By: Lori http://www.rachel-levy.com/why-im-not-a-fan-of-the-stop-shop-handheld-scanner/comment-page-1/#comment-5539 Lori Thu, 09 Jul 2009 18:01:00 +0000 http://www.rachel-levy.com/?p=309#comment-5539 I use the S & S scanner and I really like it. The first time or two it was definitely slower for me, as I got the hang of scanning and bagging as I went through the store. But by the 3rd visit I was accustomed to it and could quickly scan and bag while moving through the store. The two biggest benefits to me are: 1. it saves me time. When I am done shopping I can go through any checkout line (even express or self-checkout) no matter how much I have in my cart. since I am shopping for a family of 5, I it is rare I would get to go through the express checkout normally. 2. it saves me money. I can quickly price check items that don't have a shelf tag. Also on two visits I have seen on the scanner that items I was buying rang up at the wrong price. Stop & shop's policy is that if the price rings up incorrectly, you get one of the item free. I would not have caught these mistakes if I was going through the regular checkout process, so in my first 2 months of using the scanner, it has so far saved me $8 just because of catching these two errors. I use the S & S scanner and I really like it. The first time or two it was definitely slower for me, as I got the hang of scanning and bagging as I went through the store. But by the 3rd visit I was accustomed to it and could quickly scan and bag while moving through the store. The two biggest benefits to me are:

1. it saves me time. When I am done shopping I can go through any checkout line (even express or self-checkout) no matter how much I have in my cart. since I am shopping for a family of 5, I it is rare I would get to go through the express checkout normally.

2. it saves me money. I can quickly price check items that don’t have a shelf tag. Also on two visits I have seen on the scanner that items I was buying rang up at the wrong price. Stop & shop’s policy is that if the price rings up incorrectly, you get one of the item free. I would not have caught these mistakes if I was going through the regular checkout process, so in my first 2 months of using the scanner, it has so far saved me $8 just because of catching these two errors.

]]> By: Rachel Levy http://www.rachel-levy.com/why-im-not-a-fan-of-the-stop-shop-handheld-scanner/comment-page-1/#comment-4223 Rachel Levy Mon, 23 Feb 2009 04:00:59 +0000 http://www.rachel-levy.com/?p=309#comment-4223 I debated whether to accept this comment, as I didn't think it was very nice. I agree that people may have trouble with the price checker, but it doesn't mean they're dumb. But, I do think you raise a good point, as I felt as well.. it's difficult to use, and I was definitely not used to it. On the note of merchandise going out the door... they do have a safeguard against that, which is random checks. They probably do lose some merchandise, but it probably saves them more on labor. I debated whether to accept this comment, as I didn’t think it was very nice. I agree that people may have trouble with the price checker, but it doesn’t mean they’re dumb. But, I do think you raise a good point, as I felt as well.. it’s difficult to use, and I was definitely not used to it.

On the note of merchandise going out the door… they do have a safeguard against that, which is random checks. They probably do lose some merchandise, but it probably saves them more on labor.

]]> By: Rachel Levy http://www.rachel-levy.com/why-im-not-a-fan-of-the-stop-shop-handheld-scanner/comment-page-1/#comment-5538 Rachel Levy Mon, 23 Feb 2009 04:00:00 +0000 http://www.rachel-levy.com/?p=309#comment-5538 I debated whether to accept this comment, as I didn't think it was very nice. I agree that people may have trouble with the price checker, but it doesn't mean they're dumb. But, I do think you raise a good point, as I felt as well.. it's difficult to use, and I was definitely not used to it. On the note of merchandise going out the door... they do have a safeguard against that, which is random checks. They probably do lose some merchandise, but it probably saves them more on labor. I debated whether to accept this comment, as I didn’t think it was very nice. I agree that people may have trouble with the price checker, but it doesn’t mean they’re dumb. But, I do think you raise a good point, as I felt as well.. it’s difficult to use, and I was definitely not used to it.

On the note of merchandise going out the door… they do have a safeguard against that, which is random checks. They probably do lose some merchandise, but it probably saves them more on labor.

]]> By: Mike http://www.rachel-levy.com/why-im-not-a-fan-of-the-stop-shop-handheld-scanner/comment-page-1/#comment-4222 Mike Mon, 23 Feb 2009 00:47:28 +0000 http://www.rachel-levy.com/?p=309#comment-4222 Well, I work at a supermarket, one of the bigger chains, and the people are so dumb they can't even use the price-checker correctly. So I doubt they'd be able to use this thing. If I told my manager about this he'd just laugh and say "imagine how much money we'd lose with merchandise going right out the door unpaid for." Well, I work at a supermarket, one of the bigger chains, and the people are so dumb they can’t even use the price-checker correctly. So I doubt they’d be able to use this thing. If I told my manager about this he’d just laugh and say “imagine how much money we’d lose with merchandise going right out the door unpaid for.”

]]> By: Mike http://www.rachel-levy.com/why-im-not-a-fan-of-the-stop-shop-handheld-scanner/comment-page-1/#comment-5537 Mike Mon, 23 Feb 2009 00:47:00 +0000 http://www.rachel-levy.com/?p=309#comment-5537 Well, I work at a supermarket, one of the bigger chains, and the people are so dumb they can't even use the price-checker correctly. So I doubt they'd be able to use this thing. If I told my manager about this he'd just laugh and say "imagine how much money we'd lose with merchandise going right out the door unpaid for." Well, I work at a supermarket, one of the bigger chains, and the people are so dumb they can’t even use the price-checker correctly. So I doubt they’d be able to use this thing. If I told my manager about this he’d just laugh and say “imagine how much money we’d lose with merchandise going right out the door unpaid for.”

]]> By: Philippe Winthrop http://www.rachel-levy.com/why-im-not-a-fan-of-the-stop-shop-handheld-scanner/comment-page-1/#comment-4078 Philippe Winthrop Wed, 04 Feb 2009 17:07:29 +0000 http://www.rachel-levy.com/?p=309#comment-4078 Rachel, I actually wrote about this technology a while back: http://www.enterprisemobilitymatters.com/enterprise_mobility/2008/02/enterprise-mobi.html Would love your reaction to it. Thanks! Philippe Rachel, I actually wrote about this technology a while back:

http://www.enterprisemobilitymatters.com/enterprise_mobility/2008/02/enterprise-mobi.html

Would love your reaction to it.

Thanks!

Philippe

]]> By: Philippe Winthrop http://www.rachel-levy.com/why-im-not-a-fan-of-the-stop-shop-handheld-scanner/comment-page-1/#comment-5536 Philippe Winthrop Wed, 04 Feb 2009 17:07:00 +0000 http://www.rachel-levy.com/?p=309#comment-5536 Rachel, I actually wrote about this technology a while back: http://www.enterprisemobilitymatters.com/enterprise_mobility/2008/02/enterprise-mobi.html Would love your reaction to it. Thanks! Philippe Rachel, I actually wrote about this technology a while back:

http://www.enterprisemobilitymatters.com/enterprise_mobility/2008/02/enterprise-mobi.html

Would love your reaction to it.

Thanks!

Philippe

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